FAQ
FAQ -
What are the methods of payment?
We accept all major credit cards - visa, master card, discover, and american express. We also accept PayPal and you’ll be thrilled to know we’ve partnered with after pay.
What is after pay?
After pay is an online portal that allows you to break up your purchases in smaller monthly installments. Need to place a big order - well you can and you can pay in smaller increments over a period of time. Please note if you choose after pay as a payment method you will be redirected to the after pay site to complete your purchase.
How long before my order ships?
Orders generally ship within 1-2 days of placing the order not including weekends and holidays. We’ve got you covered.
When will I receive my order?
Within the continental United States you should receive your order with 5-7 business days. There are options for expedited shipping as well. There are additional charges for premium and expedited shipping. And of course all members always get free shipping on every order.
I have a question about a product?
For product questions you can call us at -
or feel free to email us with your questions - customercare@nirvananaturals.com
Returns
We will gladly return any item that has not been opened or packaging has not been compromised in any way. You are welcome to use the box or packaging your item came in to return the product. Also please be sure to including the sales receipt that was enclosed with your purchase so we can process your return quickly and efficiently. Also please do let us know why you are returning the item as it is our mission statement to ensure our customers are fully satisfied with all of our products.
Refunds
You will be reimbursed your original payment method if the item is damaged or defective. Not all items are eligible for a refund. And sale items cannot be returned. Please read the return policy under return tab on the home page for more details. We process returns as we receive them. Depending on your bank or credit card provider credit for the item can take a whole cycle to appear on your statement. If you used a credit card associated with your bank it usually takes 3-4 days for the credit to appear back in your account. Have questions - don't hesitate to call us or email us - customercare@nirvananaturals.com
